Critters Veterinary Centre is a leading veterinary facility with trained specialists who offer diagnosis, treatment, x-ray, grooming, and boarding services. We are always improving our system to deliver great services to our Parents, who entrust us with their pets’ health and care.
Job Summary
The ideal Customer Support Officer will handle all customer requests for services and products offered by the organisation, educate clients on the characteristics and benefits of the items or services to be purchased, and collaborate with other team members to guarantee maximum client satisfaction.
Job Responsibilities
- Respond to client inquiries promptly and courteously.
- Provide relevant perks and features for the items and services you offer.
- Ensure that all consumer information is appropriately documented on organisational software.
- Clients can be upsold and cross-sold items and services.
- Maintain a tidy workstation and environment.
- Maintain a positive and professional demeanour when dealing with clients, colleagues, and third parties.
- Orders should be processed in an efficient and correct manner.
- Providing customers with timely and consistent feedback.
- Soliciting and addressing customer complaints within the specified timeframe.
Job requirements
- A minimum of a BSc or HND in any subject of study.
- A minimum of two (2) years of experience as a customer support or marketing officer.
Soft Skills Requirement
- Emotional Intelligence
- A team player.
- Outstanding communication, reporting, and interpersonal skills.
Active listening skills. - Must be comfortable around animals (dogs and cats).
Salary: N150,000 monthly.
How to Apply
Interested and qualified candidates should:
Application Deadline 24th April, 2024.